Open enrollment plan benefits video series
Watch to learn more about open enrollment and how to choose a health plan
Getting ready to choose your health plan for the year? If it's open enrollment time or if you're already thinking ahead for next year, these videos will help you walk through some of the top things to consider when you're making your choice. Let's take a look.
Choosing a health plan
Video transcript
Choosing a health plan is a pretty important decision — after all, it’s your way toward a healthier tomorrow.
ON-SCREEN TEXT: [Tip 1: Provider network]
As you explore your plan options, here are four tips to keep in mind. The first tip? Check to see which
providers are in the network. A network is a group of providers and facilities who've been contracted to
deliver health care services, often at a discount. Getting care from within the network may help you save
money. So, if there’s a provider you see regularly and want to keep seeing, it’s a good idea to first make
sure they’re in the plan’s network.
ON-SCREEN TEXT: [uhc.com/providersearch]
You can do that by going to uhc dot com slash provider search.
ON-SCREEN TEXT: [Provider type
Primary Care
Specialty Care
Medical Groups]
Once you’re there, select the type of provider you’re looking for. Now you're able to search for and view
doctors, clinics and other providers in the network.
ON-SCREEN TEXT: [Tip 1: Provider network
Tip 2: Care needs
Plan year]
Tip number two: think about the care you or your family may need in the plan year ahead. It can help you
decide the level of coverage you may need.
ON-SCREEN TEXT: [Plan year]
For example, the more family members you have on your health plan, the more covered services you
may want. Other reasons you may want a plan that offers more coverage? If you have major health care
needs or see the doctor often, if you visit specialists throughout the year, if you take several medications
or if you’re anticipating a change ahead, like a growing family or an upcoming surgery.
But, if you see the doctor occasionally, say for things like an annual checkup or minor illnesses, a health
plan that offers less coverage may work well for you.
ON-SCREEN TEXT: [Tip 1: Provider network
Tip 2: Care needs
Tip 3: Cost management]
Now onto tip 3: think about the way you prefer to manage your costs.
ON-SCREEN TEXT: [Monthly premium
Copays and deductibles
Premium: Your monthly plan payment
© 2021 United HealthCare Services, Inc. All Rights Reserved. 2
Copay: What you may pay each time for certain covered services
Deductible: What you pay before your plan starts sharing costs]
Some people manage costs by keeping their monthly premium payments low. Others prefer paying
higher monthly premiums because it tends to lower other costs, like copays or deductibles.
ON-SCREEN TEXT: [Deductible
Coinsurance
Out-of-pocket limit
Coinsurance: The percentage of costs you and your plan share
Out-of-pocket limit: The most you may pay for covered services in a plan year]
Another good idea is to compare health plan deductible, coinsurance and out-of-pocket limit amounts.
Knowing the differences can help you keep your costs in check — and know what to expect, too.
ON-SCREEN TEXT: [Tip 1: Provider network
Tip 2: Care needs
Tip 3: Cost management
Tip 4: Plan benefits
myuhc.com]
One last tip that may help? Take into consideration all the different health and wellness benefits and
digital tools and resources, that come with your health plan at no additional cost to you. They're included
to help support your health journey and help you get the most out of your benefits.
ON-SCREEN TEXT: [to put healthier on your horizon]
With all these tips in your back pocket, you’ve got a better view of how to choose a health plan that best
fits your needs. Now that’s a great way to put healthier on your horizon.
ON-SCREEN TEXT: [Already a member?
Sign in at myuhc.com]
What's the difference between HSA, HRA, and FSA?
Video transcript
Many health plans include an account designed with money-saving opportunities in mind. You may have heard of any one of them:
ON-SCREEN TEXT: [HSA]
A health savings account,
ON-SCREEN TEXT: [HRA]
a health reimbursement account
ON-SCREEN TEXT: [FSA]
or a flexible spending account.
Each account works in its own way to help you save and pay for eligible out-of-pocket medical expenses.
Let’s take a look at where they’re alike — and where they’re not — starting with
ON-SCREEN TEXT: [Health savings account
HSA]
the health savings account, or HSA.
ON-SCREEN TEXT: [HSA]
A few things to know: you can open an HSA when you enroll in certain high deductible health plans.
You’re responsible for funding it — and your employer, family and others can put money into it if they choose.
ON-SCREEN TEXT: [Tax-free]
Every dollar you contribute to and save in your HSA is tax-free. Spend your HSA dollars on qualified out-of-pocket medical expenses — and that’s also tax-free.
ON-SCREEN TEXT: [Annual limit]
There’s no limit to how much you can save over time, but there are annual contribution limits.
Since it’s your HSA, the money in it stays with you even if you change employers, health plans or you retire.
ON-SCREEN TEXT: [Health reimbursement account
HRA]
In some ways, a health reimbursement account, or HRA, is similar. As long as you have money in your HRA, you can use it to help pay for qualified out-of-pocket medical expenses.
But, because HRAs are only funded by your employer, you can’t take your HRA with you if you change jobs — it belongs to your employer.
ON-SCREEN TEXT: [Flexible spending account
FSA]
Moving onto our last type: the flexible spending account, or FSA.
Although they are offered through your employer, FSAs don’t have to be tied to a health plan.
ON-SCREEN TEXT: [Pre-tax dollars]
You or your employer contribute pretax payroll deductions, which you can use for eligible medical and dependent care expenses.
ON-SCREEN TEXT: [Use it or lose it
Year end]
The big difference with FSAs is they may follow the use it or lose it rule, meaning if you don’t spend your FSA funds within your plan year, you can’t carry it over to the next. So, it’s a good idea to avoid putting more money into your FSA than you can spend in a plan year.
ON-SCREEN TEXT: [HSA
HRA
FSA]
Those are some of the similarities and differences between these three accounts.
Now, can you tell them apart?
ON-SCREEN TEXT: [HRA]
Which of these is only funded by your employer?
ON-SCREEN TEXT: [FSA]
And which one has a “use it or lose it” rule?
ON-SCREEN TEXT: [HSA]
And which one stays with you forever?
ON-SCREEN TEXT: [Get the most out of your health care dollars]
Nice! Now that you know how each kind of account works, you’re ready to get the most out of your health care dollars.
ON-SCREEN TEXT: [Already a member?
Sign in at myuhc.com]
DISCLAIMERS: [Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
HSA HRA FSA © 2021 United HealthCare Services, Inc, All Rights Reserved.
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Digital plan management
Video transcript
When you live life to the fullest, it’s good to have a health plan you can access whenever you want, wherever you are.
ON-SCREEN TEXT: [myuhc.com®]
Welcome to your UnitedHealthcare digital tools; available to you at home with myuhc.com or on the go with the UnitedHealthcare app.
ON-SCREEN TEXT: [Digital tools]
These digital tools make managing your plan so much easier.
You can find and estimate costs, check what’s covered, search providers and facilities, access provider reviews and ratings, view plan balances, and see claim details.
ON-SCREEN TEXT: [myuhc.com UnitedHealthcare app]
Let’s see one of these tools in action — with a quick tour of the UnitedHealthcare app.
ON-SCREEN TEXT: [Find care]
After signing into your account, you can find all kinds of care — from medical care to mental health care and beyond.
You’ve got options for searching, too — like by people or places, or by conditions or costs.
ON-SCREEN TEXT: [Locate nearby care]
You can even find nearby care based on your current location,
ON-SCREEN TEXT: [Tailored results]
and also get tailored results with cost estimates for each option.
ON-SCREEN TEXT: [Virtual visits]
A few more things you can do with the app? See a doctor remotely with virtual visits,
ON-SCREEN TEXT: [ID card]
share your ID card,
ON-SCREEN TEXT: [Personal checklist]
and stay on top of preventive care with your own personalized health checklist.
ON-SCREEN TEXT: [myuhc.com]
With a life as full as yours, UnitedHealthcare digital tools are dedicated to delivering
ON-SCREEN TEXT: [health plan that’s always with you]
a health plan that’s always with you.
ON-SCREEN TEXT: [Already a member?
Sign in at myuhc.com]
DISCLAIMERS: [Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
Plan Management © 2021 United HealthCare Services, Inc. All Rights Reserved. 21-563022
EI21554589 7/21]
The importance of a primary care provider
Video transcript
When it comes to your health journey, it feels good to know you've got support every step of the way.
ON-SCREEN TEXT: [Primary care provider (PCP)]
That’s where your primary care provider, or PCP, comes in.
ON-SCREEN TEXT: [What's a PCP?]
A PCP is the doctor who knows you best — who understands your health history and health goals.
They’re who you turn to first — for everything from routine care to prescriptions and more.
ON-SCREEN TEXT: [Preventive care
Checkups
Well-child visits
Screenings
Immunizations]
PCPs also provide you with preventive care, such as well child visits, annual checkups, mammogram screenings and immunizations.
ON-SCREEN TEXT: [Virtual visits for primary care]
And, since most PCPs offer virtual visits for primary care, you can choose to see them in person or from home.
ON-SCREEN TEXT: [Choose a PCP]
So, whether or not your plan requires you to have a PCP, it’s a good idea to choose one.
ON-SCREEN TEXT: [Choose a network PCP]
And a tip? Be sure to choose a PCP who’s in your network
ON-SCREEN TEXT: [Out-of-network Network]
because staying in network can help save you money.
ON-SCREEN TEXT: [$0 additional cost]
For example, when you see a network provider for preventive care, you'll find that the visit’s covered by most health plans at no additional cost.
ON-SCREEN TEXT: [Finding a network PCP]
Now that you know the benefits of having a network PCP, let’s look at how to find the one that’s right for you.
ON-SCREEN TEXT: [uhc.com/providersearch]
First, go to uhc.com/providersearch. Then, choose your health plan name and select Primary Care.
You’ll be able to see which PCPs are in network, if they're accepting new patients, and what their patient ratings and average costs are.
ON-SCREEN TEXT: [My PCP]
If you already have a PCP and want to make sure they're in the network, no problem — all you have to do is search for them by name.
ON-SCREEN TEXT: [care that helps meet your needs]
Just remember, no matter where your health journey takes you, your PCP is there to support and connect you with the care that helps meet your needs.
ON-SCREEN TEXT: [Already a member?
Sign in at myuhc.com]
DISCLAIMERS: [Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. Other routine services may be covered under your plan, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
Importance of a PCP © 2021 United HealthCare Services, Inc. All Rights Reserved. 21-562384
EI21554593 7/21]
How health plans work
Video transcript
Health plans are designed to help take good care of you — and knowing how they work can help you get the most out of your benefits.
ON-SCREEN TEXT: [How a health plan works]
So, here’s how a health plan works.
ON-SCREEN TEXT: [Premium]
Each health plan has a premium, a routine payment typically taken out of your paycheck. Paying your premium helps keep your plan active, so you can stay covered.
ON-SCREEN TEXT: [Plan year starts
You pay 100%
Deductible]
At the start of your plan year, you pay 100% of your covered health services until you meet your deductible.
ON-SCREEN TEXT: [Deductible]
Once your deductible is reached, your health plan starts sharing a percentage of the costs with you.
ON-SCREEN TEXT: [Coinsurance
You pay 20%
Health plan pays 80%
*Coinsurance may vary by service. This example is for illustrative purposes only. Members should visit myuhc.com® for their coverage details.]
This is what’s known as coinsurance.
For example, you may pay 20% of a covered medical expense and your health plan will pay the remaining 80%.
ON-SCREEN TEXT: [Copay]
Along the way, you may pay a fixed amount — also known as a copay — for certain covered health services, like a doctor’s appointment.
ON-SCREEN TEXT: [Out-of-pocket limit
Coinsurance and copay]
Your health plan offers you further protection with an out-of-pocket limit, which is the most you could pay for covered services in a plan year.
Coinsurance and copays count toward your out-of-pocket limit — but premiums don't.
ON-SCREEN TEXT: [Health plan pays 100%]
After you reach your out-of-pocket limit, your plan pays 100% of the cost.
ON-SCREEN TEXT: [all that care can do for you]
Now that you know how health plans work, it’s time to dig into your benefits and start experiencing all that care can do for you.
ON-SCREEN TEXT: [Already a member? Sign in at myuhc.com]
DISCLAIMERS: [Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
How a plan works, Health care terms © 2021 United HealthCare Services, Inc. All Rights Reserved.
21-562363 EI21554590 5/21]
Why choose UnitedHealthcare
Video transcript
Welcome to all that care can do for you —
ON-SCREEN TEXT: [One of the largest networks]
starting with one of the largest networks in the U.S.,
ON-SCREEN TEXT: [1,000,000+ providers]
full of quality providers
ON-SCREEN TEXT: [6,000+ hospitals]
and hospitals close to you.
ON-SCREEN TEXT: [Whenever, wherever care]
You’ll have easier access to the care you need, when and where you want it,
ON-SCREEN TEXT: [24/7 care with virtual visits]
so you can have a virtual visit with a provider right from your mobile device or computer.
ON-SCREEN TEXT: [Digital tools]
You’ll have easier access to your health plan, too,
ON-SCREEN TEXT: [myuhc.com
Manage claims
Find a provider
Share plan ID cards]
with myuhc.com and the UnitedHealthcare app. You can manage claims, find a provider, share plan ID cards
ON-SCREEN TEXT: [at home
on the go]
and so much more — whether you’re at home or on the go.
ON-SCREEN TEXT: [Wellness programs and services]
And if it's a healthier you you're after, we’ve got so many programs and services designed to help get you there — from losing weight and quitting tobacco to being more active and stressing less.
ON-SCREEN TEXT: [Personal support]
UnitedHealthcare is here for you — connecting you quickly to quality support led by trained, caring experts who’ll help with questions and guide you every step of the way.
You’ll find it all here in a health plan that, at the heart of it,
ON-SCREEN TEXT: [works every day to take good care of you]
works every day to take good care of you.
ON-SCREEN TEXT: [For help choosing a health plan
visit uhc.com/openenrollment
Already a member?
Sign in at myuhc.com]
[UnitedHealthcare logo]
DISCLAIMERS: [Insurance coverage provided by or through UnitedHealthcare Insurance COmpnay or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
Why UHC © 2021 United HealthCare Services, Inc. 21-556351 EI21554589 3/21]
Understanding your pharmacy benefits
Video transcript
When it comes to your health, medications can play an important role. So, it’s good to be in the know about your pharmacy benefits: what they are, how they work and ways they can help you save on costs.
ON-SCREEN TEXT: [OptumRx]
Let’s start by introducing you to the service that UnitedHealthcare uses for all things pharmacy: welcome to OptumRx.
ON-SCREEN TEXT: [at home
on the go]
Whether you’re at home or on the go, OptumRx is designed to help make it easier to manage your medications — and save on them, too.
ON-SCREEN TEXT: [myuhc.com]
By using one of our digital tools, like myuhc.com or the UnitedHealthcare app,
ON-SCREEN TEXT: [My Rx
Pharmacy 1
Pharmacy 2
Pharmacy 3]
you can find and compare medication costs,
ON-SCREEN TEXT: [Nearby pharmacy 1 mile away]
locate a network pharmacy nearby, manage your home delivery orders,
ON-SCREEN TEXT: [Prescription drug list (PDL)]
and view lower-cost alternatives through the prescription drug list, or PDL.
ON-SCREEN TEXT: [OptumRx]
What’s great about the PDL is that it gives you a list of commonly prescribed medications and lets you know which ones are covered by your plan.
ON-SCREEN TEXT: [Tier 3
Tier 2
Tier 1]
The PDL also arranges medications by tiers, from typically lower-cost generic drugs on Tier 1 to higher-priced brand name ones on Tier 3. You can use the PDL to discuss lower-cost options with your doctor.
When it comes to filling your prescriptions, there’s a couple more ways to save on costs:
ON-SCREEN TEXT: [Network pharmacy]
You can choose to pick up the prescription at a network pharmacy, which typically costs less than an out-of-network one
ON-SCREEN TEXT: [Home delivery]
or you can choose home delivery and have your prescription shipped directly to you — at no additional cost.
ON-SCREEN TEXT: [OptumRx]
Now that we’ve introduced you to OptumRx, there’s only one thing left to do: look forward to a pharmacy experience designed to be easier for you to use.
ON-SCREEN TEXT: [easier for you to save on prescription costs]
And easier for you to save on prescription costs.
ON-SCREEN TEXT: [Already a member?
Sign in at myuhc.com]
DISCLAIMERS: [Individual plan coverage and experience may vary by plan.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
OptumRx® is an affiliate of UnitedHealthcare.
Rx Coverage © 2021 United HealthCare Services, Inc, All Rights Reserved.
21-562806 EI21554595 9/21]
Program highlights
Video transcript
Let’s talk healthier living — it’s a great goal to have.
ON-SCREEN TEXT: [Rally® Real Appeal® Quit For Life®]
So, it’s good to know that UnitedHealthcare health plans include all kinds of wellness programs and health services designed to support you.
ON-SCREEN TEXT: [Maternity Support Behavioral Health Support 24/7 Virtual Visits]
And, since these benefits are part of your plan, they come at no additional cost. Ready to see what’s available?
ON-SCREEN TEXT: [Rally]
First, let’s Rally®. This personalized digital experience is built to help you make small changes that may improve your health. When you join Rally, you’ll take a quick health survey to see where you are today in key areas like nutrition, fitness and stress level. After that, you’ll set health goals — and Rally will work to help you reach them through personalized recommendations. As you complete these healthy actions, you’ll earn Rally Coins, which can be redeemed for a variety of rewards. So, get ready to Rally — and get ready for a healthier you.
ON-SCREEN TEXT: [Real Appeal]
Next, there’s Real Appeal®, an online weight loss program that, yes, really is included in your plan. You’ll get up to a full year of support through online group coaching sessions and you’ll be able to connect with a community of members ready to help motivate you and cheer you on. You’ll also have access to an online dashboard where you can set goals and track your progress. When you join Real Appeal, you’ll get a big box called a Success Kit delivered straight to your door — it’s filled with kitchen tools, fitness equipment and more. Now, that sounds real nice.
ON-SCREEN TEXT: [Quit For Life]
If you want to quit tobacco for good, Quit For Life may be right for you. With a coach on your side, you'll have help creating a personalized plan — plus you'll have access to 24/7 online resource support. You may even be eligible for Nicotine Replacement Therapy such as gum or patches — also at no additional cost. With Quit for Life, you can look forward to leaving tobacco behind.
ON-SCREEN TEXT: [Maternity Support]
If you or a loved one are expecting a bundle of joy, maternity support is here for you with resources and content on topics from preparing for a healthy pregnancy to trimester benchmarks to nutrition and exercise — and more. Plus, maternity support continues for up to 6 weeks postpartum. You can keep using maternity support to screen for postpartum depression, get breastfeeding education, learn health tips and more.
ON-SCREEN TEXT: [Behavioral Health Support]
UnitedHealthcare plans also give you access to a wide range of behavioral health resources and support. Whatever you’re going through — from depression or anxiety to legal or financial concerns, from alcohol or substance use to compulsive habits and eating disorders — you don’t have to go through it alone. Behavioral health support not only gives you easier access to self-help tools, it connects you to providers you can meet with virtually or in-person.
ON-SCREEN TEXT: [24/7 Virtual Visits]
And what about nonemergency medical care? For that, there’s 24/7 Virtual Visits, ON-SCREEN TEXT: [Nonemergency conditions] which helps you connect with a doctor by phone or video. With a 24/7 Virtual Visit, doctors can diagnose and treat many common conditions — from the flu to pinkeye and more — and even provide prescriptions, if needed. No appointments are necessary and, like it says in the name, doctors are available 24/7 — so you can get care when you need it.
ON-SCREEN TEXT: [Rally Real Appeal Quit For Life]
Healthier living: it really is a great goal to have. And now that you know more about the programs and services included in UnitedHealthcare health plans, you can be
ON-SCREEN TEXT: [well on your way to a healthier you] well on your way to a healthier you. ON-SCREEN TEXT: [Already a member? Sign in at myuhc.com]
DISCLAIMERS: [Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. © 2021 United HealthCare Services, Inc. All Rights Reserved. 21-563064 EI21554598 10/21 Rally® Health provides health and well-being information and support as part of your health plan. It does not provide medical advice or other health services, and is not a substitute for your doctor’s care. If you have specific health care needs, consult an appropriate health care professional. Participation in the health survey is voluntary. Your responses will be kept confidential in accordance with the law and will only be used to provide health and wellness recommendations or conduct other plan activities.
Real Appeal is a voluntary weight loss program that is offered to eligible participants as part of their benefit plan. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical and/or nutritional advice. Participants should consult an appropriate health care professional to determine what may be right for them. Any items/tools that are provided may be taxable and participants should consult an appropriate tax professional to determine any tax obligations they may have from receiving items/tools under the program.
The Quit For Life® program provides information regarding tobacco cessation methods and related wellbeing support. Any health information provided by you is kept confidential in accordance with the law. The Quit For Life program does not provide clinical treatment or medical services and should not be considered a substitute for your doctor’s care. Participation in this program is voluntary. If you have specific health care needs or questions, consult an appropriate health care professional. This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room.
The information provided under Maternity Support is for general informational purposes only and is not intended to be nor should be construed as medical and/or nutritional advice. Participants should consult an appropriate health care professional to determine what may be right for them. Employers are responsible for ensuring that any wellness programs they offer to their employees comply with applicable state and/or federal law, including, but not limited to, GINA, ADA and HIPAA wellness regulations, which in many circumstances contain maximum incentive threshold limits for all wellness programs combined that are generally limited to 30 percent of the cost of self-only coverage of the lowest-cost plan, as well as obligations for employers to provide certain notices to their employees. Employers should discuss these issues with their own legal counsel.
24/7 Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available. Certain prescriptions may not be available, and other restrictions may apply. Programs featured in this video may not be part of your coverage. Please refer to your official benefit coverage documents which may include a Summary of Benefits and Coverage and Certificate of Coverage/Summary Plan Description to see which programs may be part of your health plan.]
How to find a primary care provider
Video transcript
(Video Length – 2:42 Video Transcript Selecting a PCP – UHC
[UnitedHealthcare logo]
ON-SCREEN TEXT: How to find a primary care provider (PCP)
With any health plan, it's good to have a primary care provider, or PCP, in your corner.
ON-SCREEN TEXT: 1 Find a PCP
2 Explore your PCP options
3 Select a PCP
Here, we’ll show you how to find a PCP, how to best explore your PCP options and how to let your health plan know the PCP you selected.
ON-SCREEN TEXT: 1 Find a PCP Registered at myuhc.com? Waiting to register on myuhc.com?
To help you find a PCP, we first have to ask: are you already registered at myuhc.com or are you waiting for your health plan to begin? Depending on your answer, the way to find a PCP will be different. So, let’s walk through those different ways right now.
ON-SCREEN TEXT: If you’re registered at myuhc.com...
For those registered at myuhc.com, here’s how you’ll find a PCP:
You’ll go to myuhc.com, sign in to your account and select Find Care & Costs, then Primary Care Providers.
ON-SCREEN TEXT: If you’re not yet registered at myuhc.com...
Now, if you’re not yet registered at myuhc.com, or your health plan isn’t active yet, here’s how you’ll find a PCP .
At the myuhc.com sign in page, you’ll select Find a Provider and then choose Medical Directory. From there, you’ll see additional steps where you may need to select your health plan and set your location to find PCPs near you. Then, you’ll choose People, Primary Care and All Primary Care Providers.
ON-SCREEN TEXT: 2 Explore your PCP options
Now, let’s talk about exploring your PCP options because we've got a few solid tips designed to help you
choose the PCP that best fits your needs.
ON-SCREEN TEXT: Save money in-network
First, green checkmarks tell you that the provider is accepting new patients or that the provider is in your health plan network. That's a good thing, because network providers may offer services at a lower cost.
Next, you may see a blue number 1, which means a Tier 1 provider who may be recognized for delivering cost-effective care from your health benefits.
ON-SCREEN TEXT: Quality and cost-efficiency
Then there’s the blue hearts which, for those enrolled in health plans like an HMO plan, means the provider meets quality and cost-efficiency standards.
ON-SCREEN TEXT: 3 Select a PCP
© 2023 United HealthCare Services, Inc. All Rights Reserved. 1
When you find a PCP that fits your needs, you can move on to the next step: Selecting that PCP.
For those registered at myuhc.com, you’ll be able to click “Select PCP” next to the provider’s name — and begin scheduling care.
For those not registered at myuhc.com, click on the provider’s name and be sure to write down and save their Provider ID number, including the zeros. You may need it when you enroll in your health plan.
ON-SCREEN TEXT: Start your PCP search at myuhc.com
It’s good to have a PCP in your corner. Now that you know how to find, explore and select your PCP, start your search today.
DISCLAIMERS: Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
Administrative services provided by United HealthCare Services, Inc. or their affiliates, and UnitedHealthcare Service LLC in NY. Stop-loss insurance is underwritten by UnitedHealthcare Insurance Company or their affiliates, including UnitedHealthcare Life Insurance Company in NJ, and UnitedHealthcare Insurance Company of New York in NY.
How to Find a PCP © 2022 UnitedHealthcare Services, Inc. All Rights Reserved. E1221870507 12/22